Refund Policy

This Refund Policy explains the cancellation, refund and replacement terms for digital subscription products purchased from OTT Buzzer (“OTT Buzzer”). It forms part of our Terms & Conditions.

Because our Products are digital and delivered electronically, refund eligibility is more limited than for physical goods. Please read this policy before placing an Order.

OTT Buzzersells digital subscriptions that are activated or delivered electronically. Once a subscription has been delivered and successfully activated, it generally cannot be “returned”, as access has already been provided. For this reason, refunds are assessed case by case under the conditions below.

You may be eligible for a refund or a free replacement in these cases:

• Non-delivery — your payment was verified, but the subscription was not delivered within the promised time and we are unable to deliver it.
• Invalid or non-working subscription — the subscription does not work at the time of delivery, and we are unable to repair or replace it within a reasonable time.
• Wrong product delivered — the product delivered does not match what you ordered.
• Duplicate payment — you were charged more than once for the same Order.
• Order cancelled before fulfilment — you requested cancellation, or we cancelled the Order, before the subscription was delivered.

Refunds will generally not be provided where:

• the subscription has been delivered, successfully activated, and is working as described;
• you changed your mind or no longer need the subscription after delivery;
• you purchased the wrong product despite the details being clearly shown on the product page;
• access is lost because you violated the usage terms or the underlying provider’s terms (for example, changing account credentials or unauthorised sharing);
• the issue is caused by your device, internet connection, or region restrictions outside our control;
• the request is made after the eligibility window stated below.

To request a refund or report a problem, contact our support team within 7 days of delivery (or of the expected delivery date, for non-delivery cases):

• Email: support@ottbuzzer.com
• Phone: [TODO: +91-XXXXXXXXXX]

Please include your Order ID, registered email/phone, the UPI transaction reference number (UTR), and a description of the issue (with screenshots, if possible). This helps us verify and resolve your request quickly.

If a subscription is invalid or stops working within its validity period due to a fault on our side, we will first try to repair or replace it at no extra cost. A refund is offered only if we are unable to provide a working replacement within a reasonable time.

Once a refund is approved:

• the refund is processed to your original payment method — i.e. the UPI account used for the Order;
• refunds are initiated within 5–7 business days of approval;
• the time for the amount to reflect in your account depends on your bank or UPI provider.

We will keep you informed of the status of your request by email or phone.

You may request cancellation of an Order before the subscription is delivered. Once an Order has been fulfilled and the subscription delivered, it cannot be cancelled, and the refund conditions in this policy will apply.

If money was debited from your account but your Order was not created or confirmed, or if you were charged more than once, contact us with your UTR. After verification, the full failed or excess amount will be refunded to your UPI account.

If you have a concern about a charge, please contact us first — we are committed to resolving issues fairly and quickly. Raising a chargeback or payment dispute without first contacting us may delay resolution and may lead to suspension of your account pending investigation.

If you are not satisfied with how your refund request was handled, you may escalate it to our Grievance Officer, in line with the Consumer Protection (E-Commerce) Rules, 2020:

• Grievance Officer: [TODO: Grievance Officer name]
• Email: grievance@ottbuzzer.com
• Phone: [TODO: +91-XXXXXXXXXX]

Every complaint is acknowledged within 48 hours and resolved within one month of receipt.

For any refund-related question, reach us at:

• OTT Buzzer
• Email: support@ottbuzzer.com
• Phone: [TODO: +91-XXXXXXXXXX]
• Address: [TODO: Registered office address], West Bengal, India